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FAQ


FAQ - Frequently asked questions

1. How does the booking process work?

To book an apartament with us is really simple.

  • Go to our website www.homelyplaces.com
  • Select  the destination.
  • Select the dates( when you arrive and when you leave).
  • Select number of people stay with you.
  • Select how many room you will have.
  • Click on SEARCH.

Select the apartament you like
You will see the total price and the dowm payment you  must have to pay to confirm your booking.

2. How do I pay for the booking?

You will be required to pay 25% of your reservation to confirm your booking; the balance must be paid in cash or credit card at your arrival. You can pay the 25% deposit by credit card,bank transfer on our website,in case you pay by bank trasfer we need you send us a copy of the transfer by fax or by email.This is very important for us to confirm your booking onfirmation then.

In case you have any problem just call us we are more than happy to help you.

 

3. Will I need to pay a damage deposit for the apartment?

Yes, there is a cash damage deposit which will need to be paid upon arrival at the apartment in Barcelona. The amount varies per apartment ranging from 200€ to 500€, please see that information on the detail page of the apartment you are choosing.  Sometimes the deposit is required to be paid in cash and other times by credit card, please see your arrival instructions to find out  about your apartment.

4. How do I cancel my reservation?

If the client cancels a fully paid reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period. Please note that the 25% reservation deposit is non-refundable:

• More than 90 days before: 20% of the total amount.
• 60-89 days before: 30% of the total amount.
• 30-59 days before: 50% of the total amount.
• Less than 30 days before: 100% of the total amount.

5. What happens if I break something?

Please call Homely Places as soon as possible to assess the damage. We will do our best to try and fix or replace the item/s and reach a decision if whether there is any charge incurred.

 

6. When is check in or check out?

The apartment will be available at 14:00hrs Normal check out time is 11hrs. Please request late check out prior to arrival and we will try our best to accommodate to your needs.

Note late check in fees.

  • 20€ for check ins after 20:00 hrs.
  • 30€ for check ins after 22:00 hrs.
  • 50€ for check ins after 24:00 hrs.

Please note the check in time is between 15:00 hrs till 02:00 hrs

7. How will I get the keys to the apartment?

We can met you at the apartment upon your arrival our staff who will hand over the keys and also show you around the apartment and required information.
Please note you must have to call us when you arrive to the airport, one hour after your call we can meet you in the apartment.

 

8. Can I drink the water?

The tap water in Barcelona is clean and safe to drink throughout the city. However, some areas have a higher sodium content and may taste bitter to some. We generally recommend to stock up on bottled water for drinking at the local grocery store.

9. What if I need help or information during my stay?

There will be a Homely Places member of staff available to answer any of your questions during business hours. Outside business hours, IN CASE OF EMERGENCY ONLY, guests will be provided with the emergency number at check-in.

10. Will I need an adaptor for using the appliances in the apartment?

For all appliances supplied in the apartments you will not need continental European adaptors. Hairdryers are supplied but to operate other bathroom appliances which you might bring on your travels like electric shavers, curling irons etc., you will need a continental European adaptor.

 

 




 
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